TERMS AND CONDITIONS

As updated 3 October 2026

BRONZE BAR AU PTY LTD ABN 55646927611

Definitions as referred to in this agreement

"Access Tag" is the access tag provided to Members to access the BBAU Premises at hours specific to their membership.

"Access tag fee" refers to the fee payable when a Customer joins as Member to cover the cost of the door access tag. This fee is non-refundable and the fee may be changed at any time and at the sole discretion of BBAU

"Agreement" means these terms and conditions, any induction or membership application and any direct debit arrangement entered between the Customer and BBAU which governs the basis upon which BBAU provides services to Customers and any variation agreed in writing between BBAU and the Customer.

"Associated Entities" may refer to but is not limited to the directors, officers, shareholders, employees, independent contractors and agents of BBAU.

"BBAU" means BRONZE BAR AU PTY LTD ABN 55646927611.

"Customer" means any person using the services either as a Member or as a 'Walk-In' client.

"Customer set up fee" means the fee charged by the payment provider in order to set up each new client.

"Member" means a Customer who has signed up to an Agreement for any purchase type.

"Membership Fees" are the fees payable by Members to BBAU as specified in this Agreement.

"Premises" means the shop managed and ran by BBAU, located at 312 Kelvin Grove Road, Kelvin Grove, QLD, 4059 and any previous locations. It includes the physical location and all assets on site.

"Services" means all facilities, equipment, services and products provided by BBAU to its Customers and includes but is not limited to the outside area within the property boundaries, main corridor area, tanning rooms, the tanning equipment, spray tan solution, and products provided.

"Social Media" refers to any publicly accessible social media platform, including, but not limited to, Facebook, Instagram and Twitter.

"Unauthorised Entry" means the entry of a Member outside of the terms specific to their membership; or any access a member has provided to any person either using the Member's Swipe Tag or entering with a Member when a Member uses their Swipe Tag contrary to this Agreement.

"Walk-In" refers to an ad-hoc or one-off user of the premises and services, this also includes any special offers relating to one or more tan sessions.

"Website" refers to all content found at www.bronze-bar.com.au

General

This Agreement governs the basis upon which BBAU provides the Services to its Customers.

This Agreement constitutes the entire agreement, understanding and arrangement (express and implied) between BBAU and its Customers relating to the subject matter of this Agreement and supersedes and cancels any previous agreement, understanding and arrangement relating thereto whether written or oral.

BBAU may assign or novate this Agreement to a third party without a Customer's consent. BBAU also reserves the right to amend this Agreement or any rules or directions at any time without notice.

The Customer agrees that these terms and conditions shall be constructed and governed by the laws of Queensland and are subject to the jurisdiction of the courts of Queensland.

1Membership Terms & Conditions

1.1Every Member agrees to abide by the rules of conduct, behaviour, equipment usage and use of services. Members acknowledge that the rules have been provided and explained to them by way of an induction procedure, induction video or as displayed at the Premises or per the BBAU website.

1.2All Memberships will automatically renew as a Membership until terminated by the Customer.

1.3BBAU will monitor the usage of services by a member to ensure adherence to their membership type and to the terms of this agreement. However, BBAU is in no way responsible for a Member's utilisation of services nor is it responsible to notify a Member of its usage or lack of usage at any stage.

1.4Membership entitles a Member to enter the Premises and use the services at times and levels as specified by their membership type. Any attempt to access the premises or services outside of their membership level or hours may result in immediate suspension of membership.

1.5Membership at BBAU requires Members to comply with all conditions of entry, provide BBAU with updated contact details as and when they change, including method of payment and to pay all agreed fees and ensure sufficient funds are available to cover all fees and to advise BBAU in advance if nominated payment method details are ceasing or changing.

1.6BBAU will monitor Customers at the Premises via CCTV and/or audio surveillance. CCTV covers the outdoor, common and reception areas only; the service rooms are private and not subject to CCTV surveillance. However, all areas of the premises, including the service rooms may be subject to audio monitoring and/or surveillance. Any behaviour deemed unacceptable may result in suspension of membership, reporting to relevant authorities and BBAU reserve the right to recoup the cost of any damage incurred due to the behaviour of a member or any guest they have present.

1.7A Member may make a request to BBAU to put a temporary hold on their Membership for a period of up to 2 weeks during any given calendar year. This hold will result in a reduced payment pursuant to the level of membership and pro-rated based on the hold period. It will also result in access to the premises and services being suspended during the hold period and pro-rated. 

1.8Requests to hold a Membership must be made by a Member in writing and must be made at least fourteen (14) days prior to the start date of the temporary hold, unless otherwise agreed by BBAU. A member must receive confirmation from BBAU of the hold for it to be valid. If a request for a temporary hold is declined by BBAU for any reason, Membership Fees will continue to be deducted in accordance with this Agreement. No holds are permitted if any fees are outstanding. The decision to hold a membership will be at the sole discretion of BBAU.

1.9Should a member make a request for a cancellation of membership whilst a temporary hold is in place, the hold must be complete before the 30 days cancellation period will begin, with fees payable during this cancellation period. If a member has made a request to hold a membership, then made a request to cancel a membership before the hold has commenced, the hold will be void and the 30 day cancellation period will commence, with full fees payable during the 30 day cancellation period

2.0At cessation of membership, members are responsible for cancelling any direct debit facilities in respect of their Membership.

1.10Once a Membership has ended, the Member will no longer have access to any BBAU premises or services. Any Membership Fees owing must be paid in full, failing which, overdue Membership Fees and any associated charges may be recovered by BBAU.

1.11Membership Fees will continue to be deducted in accordance with this Agreement until the Membership has been terminated.

1.12If a Member attempts to terminate this Agreement or stops the automatic payment arrangement in a manner not in accordance with this Agreement, the member will be liable for Membership Fees, plus any other unpaid fees, or loss, damage or fees incurred by BBAU as a result. This includes legal or other debt recovery costs incurred by BBAU on a full indemnity basis.

1.13Customers agree that any photographs taken at the premises, or any photographs tagging BBAU or sent to BBAU via any method, whether or not they are taken at the premises, may be used by BBAU for their marketing purposes. These marketing purposes may include, but are not limited to, use on Social Media, BBAU website, sharing with other current or potential customers and use on promotional material.

1.14Any special offers, discounts or promotions are offered at the sole discretion of BBAU and may be amended or withdrawn at any time. Some of these may be offered to 'New Members' only. New Members refers to any person who has never held a membership in the past or a person who has not had an active membership at any point in the 12 months prior to re-joining or taking up any special offer, discount or promotion.

1.15Special offers, discounts or promotions may be subject to special terms & conditions as advertised and disclosed on the website or other marketing content. These may include, but are not limited to minimum membership terms, price discounting, maximum session usage and access time limitations.

2Fees & Validity

2.1Fees payable for walk-in Customers or non-Members are to be paid in advance, prior to any services being provided or used by the customer.

2.2Membership Fees are to be paid in advance and in full by way of a direct debit instalment arrangement (credit card), upon a Customer's entry into (or renewal including Automatic Renewal) of this Agreement. If a membership fee is not paid in full, BBAU may immediately block access to any premises and services until such time as all owed amounts are paid in full. Note that online purchases take up to 48 hours to be validated via our third party payment provider, and during that time members will not be permitted to access the premises or utilise their membership.

2.3Membership fees are charged and payable on the anniversary of a member joining date

2.4Payment of Membership Fees is a legal binding and essential term of this Agreement.

2.5All fees for single and tan packs must be paid upfront and in full.

2.6All fees payable under this Agreement may be subject to GST and are inclusive of GST (if applicable), unless otherwise stated.

2.7All single and tan pack purchases are subject to expiration periods, as advertised on the BBAU website, sign up page and per the member agreement. Any tans not utilised within the expration period, will be void and are not subject to any extension, refund or form of credit. Full details of expiration dates can be obtained via the member portal login or by request in writing to BBAU. For the avoidance of doubt, the date of sign up/purchase is classed as day 1. 

2.8Any dishonoured fee charges will be passed on to the customer and they are responsible for paying these costs in full. BBAU maintains the right to include an additional fee to cover administrative costs.

2.9Customers who wish to cancel their membership can do so by contacting BBAU in writing. A minimum cancellation period of 30 days applies, unless otherwise agreed by BBAU. Membership fees will still be applicable and owed during this cancellation period.

2.10Members agree that upon cancellation, they forfeit any fees paid upfront and there are no refunds owed by BBAU for any unused portion of their membership. Non-usage of any membership or services does not affect any terms of this Agreement, allow for early termination of this Agreement, nor does it warrant a refund of any type.

2.11Any members who are on a weekly, fortnightly or monthly plan agree that any unused tans upon the end of their membership are not refundable nor redeemable in any way, no subject to any pro-rated fee.

2.12Any disruption of access to the premises or services, which is outside of the control of BBAU, will not be subject to any refunds or credits. This includes, but is not limited to delay in delivery on tanning supplies and solutions, failure of equipment, failure of electricity, internet or water.

2.13The Access Tag fee must be paid in advance and prior to a Member being provided with an Access Tag. If a tag is lost by a customer, a replacement tag may be issued, pursuant to a replacement fee being paid before a replacement Access Tag can be provided.

2.14Members agree that in the event of any breach of this Agreement or in the event that this Agreement is terminated for any reason, any instalment plans, or deferred payment arrangements may be revoked by BBAU without prior notice and any outstanding Membership Fees will become immediately due and payable and may be direct debited from a Member's nominated account or otherwise recoverable by BBAU as a liquidated debt.

2.15Without prejudicing the rights of BBAU is to recover any overdue payment, BBAU on providing reasonable notice may suspend or terminate any membership of a Customer. BBAU has the right to continue to deduct Membership Fees from a Member's nominated payment method until all amounts owing to BBAU under this Agreement have been paid in full.

2/.16Members agree that any request for cancellation will only be processed if and when the account balance is up to date, and not in arrears. Any outstanding balance must be cleared before a cancellation can be processed, until then, fees will continue to accrue per the membership type.

3Terms and Conditions of entry to premises and use of services

3.1BBAU reserves the right to terminate the Membership of a Member at any point and for any reason. In addition, BBAU may refuse entry to or eject a Member from the Premises if a Member or their guest:

Fails to abide by the terms of this Agreement or Conditions of Entry to the Premises;

Causes damage to the BBAU Premises or equipment;

Fails to comply with rules or directions of a BBAU staff member;

Fails to make any payment of Membership Fees when due and owing;

Conducts themselves in a manner deemed offensive, annoying, injurious to others, improper or harmful or BBAU reasonably suspects is engaging in illegal activity.

3.2Termination of this Agreement under this clause will be effective on the date that BBAU, in its sole and absolute discretion, specifies. Members are liable for all financial obligations until the effective date of that termination.

3.3Termination or expiration of this Agreement shall be without prejudice to the rights of each party against the other in respect of anything done or omitted under this Agreement prior to such termination or expiration.

3.4After a member has made payment of the Access Tag, BBAU will issue to all Members an Access Tag. In being provided an Access Tag, a Member accepts that:

(a)Access Tags must be used by Members to gain access to the Premises and must be presented upon request from any staff member for security and identification purposes.

(b)Access Tags are not transferable and any unauthorised Entry to BBAU will be considered a serious breach of Membership and the terms of this Agreement and will entitle BBAU to terminate this Agreement immediately and without notice.

(c)If an Access Tag is lost or stolen members must notify BBAU immediately. The Access Tag will be cancelled and a new Access Tag Fee is payable in order for the issue of a replacement Access Tag. Any services or membership not utilised during this time is not the responsibility of BBAU and no refund will be due on any membership fees. If a member's Access Tag is lost or stolen and a third party uses the Access Tag to gain entry to the premises before this is reported to BBAU, the member is liable in full for any damages or costs whatsoever caused by the third party.

(d)If a Member does not have their Access Tag with them, they may contact BBAU who may be able to grant access at their discretion, but access is not guaranteed. If a Member is unable to contact BBAU or access is not granted, they must not attempt to access the Premises and is prohibited from having another Member provide access to them. Should BBAU grant access to a member in this way, this visit will be noted against the member's account and a tan session deducted accordingly.

(e)BBAU has the discretion to deactivate a Member's Access Tag for non-payment of Membership Fees or breach of any Conditions of Entry to the Premises per terms of this Agreement.

3.5Customers are permitted to bring guest(s) on to the premises provided this is not a regular occurrence. The Customer accepts full responsibility for any guest they bring on to the premises and guests are subject to all Conditions of Entry to the Premises per terms of this Agreement. Any reference to 'Customer' or 'Member' is also applicable to any guest they bring to the premises, including any persons under the age of 18.

3.6Customers voluntarily enter the Premises and voluntarily use the services. Customers acknowledge that the facilities and products and equipment are provided which may carry risk and by entering into this Agreement, Customers accept any and all risks of injury, damage or death arising to the Customer or to the Customer's guest or to any person who has gained Unauthorised Entry to the Premises as a direct or indirect consequence of the Customer's entry on the Premises or use of the services.

3.7A Customer, their representatives or successors release and indemnify BBAU and its Associated Entities on a full indemnity basis for any matter arising out of or in connection with the Customer's entry to the Premises and use of the services and to the fullest extent permitted by law from and against all expenses, costs, liabilities, actions, claims, damages, proceedings, judgments and losses of any kind whatsoever arising out of, caused by, attributable to or resulting from any accident, damage, loss damage to property, injury or death to any person (including a Customer's guest) no matter how caused.

3.8For the avoidance of doubt, any release and indemnity given by a Customer and the assumption of risk of a Customer includes a release and indemnity given with respect to the Customer, the Customer's guest, and to any person the Customer has allowed Unauthorised Entry to the Premises.

3.9The Customer acknowledges and agrees that where liability to BBAU cannot be excluded by law, the liability of BBAU will be limited to refunding any Membership Fees paid by the Customer and if any damages are not excluded by law, under no circumstances will any damages payable by BBAU include any indirect, remote, third party, special or consequential loss or damage.

3.10If a Customer causes damage to the Premises, any property on the premises, the services provided, or to that of any other person, no matter how caused, a Customer will be liable on a full replacement and indemnity basis to that person and BBAU for any loss, damage, repair, replacement or compensation costs (including legal costs on an indemnity basis), howsoever arising.

3.11Customers also agree to indemnify BBAU on a full indemnity basis for any matter arising out of or in connection with this Agreement, including any fees, charges, costs or expenses, howsoever incurred by BBAU (including legal costs) as a result of a Customer's default under this Agreement, including (but not limited to) any enforcement action taken as a result of any breach of its terms, including (but not limited to) any failure by a Customer to pay any amounts when due and owing in accordance with the terms of this Agreement.

3.12Notwithstanding that BBAU is classed as a small business and so is not bound by the Privacy Act 1988, BBAU endeavours to maintain the privacy of all Customer's personal information in line with current Australian privacy legislation and endeavours to store any personal information securely and will not disclose a Customer's personal information to third parties unless required to do so by law. Customers acknowledge that the Premises contain and use video surveillance and entry by a Customer to the Premises is monitored.

3.13Customers agree that whilst BBAU may provide guidance on the use of services (including, but not limited to face-to-face, telephone, in room instruction posters), the correct use of the tanning machines and associated equipment is the responsibility of the customer. Should a customer be unsatisfied with the result of their tan, the service provided or the products used, BBAU takes no responsibility and will not permit any refunds or credits on account.

3.14Customers agree that prior to using the tanning machines they will watch the provided 'How to' instructional video. By entering the salon and using the tanning machines, the customer confirms they have watched the video and understand and agree to the use of the tanning machines and the process. The 'How to' instructional video is provided via link to the customer within the sign-up/confirmation email sent after purchase. The video is also available via the web address https://bronze-bar.com.au/video and in the salon via a QR code. Customers may also request the link from BBAU using any of the contact methods listed on the BBAU website.

3.15Customers agree that should they purchase a tan on behalf of another individual, or allow another individual to utilise a tanning session purchased under the customer's details, whether attending either with the customer or not, both the customer and the individual agree to and are bound by all terms within this agreement.

By accessing the Bronze Bar tanning room(s) and utilising the tanning machines, the recipient agrees to these BRONZE BAR AU Pty Ltd terms and conditions

ASSUMPTION OF RISK

WAIVER, RELEASE & INDEMNITY

I, the recipient, being a Customer or Customer and Member of BRONZE BAR AU PTY LTD ACKNOWLEDGE AND AGREE:

(a) to be bound by the BBAU Terms and Conditions as provided to me or as displayed on the website (as amended from time to time) and understand that the meaning of words in this document have the same meaning as they have been given in the BBAU Terms & Conditions;

(b) that I am entering the Premises and using the SERVICES voluntarily and assume all risks associated with the said entry; and

(c) Any release and indemnity given by me and my assumption of risk also includes a release and indemnity given by me and assumption of risk with respect to any guest entering the Premises with or without me and if I am a Member, any person I have allowed Unauthorised Entry to the Premises.

In consideration of being permitted to enter the Premises for any purpose including but not limited to use of the services, I hereby accept all risks of injury, damage or death arising as a direct or indirect consequence of my entry to the Premises or use of the services and I release, discharge, waive and agree not to bring about any legal action or claim to Bronze Bar AU Pty Ltd and its Associated Entities from any and all liability for loss or damage, and any claim or demands on account of any injury to me, any guest of mine or to anyone I have allowed Unauthorised Entry to property as a result of entry to the Premises, however caused.

I, and my permitted assigns, representatives or successors release and indemnify Bronze Bar AU Pty Ltd and its Associated Entities on a full indemnity basis for any matter arising out of or in connection with my entry to the Premises and use of the services from and against all expenses, costs, liabilities, actions, claims, damages, proceedings, judgments and losses of any kind whatsoever (including legal costs) arising out of, caused by, attributable to or resulting from any accident, damage, loss or damage to property, or injury or death to any person no matter how caused.

If I, or a guest of mine (or any person I have allowed Unauthorised Entry to the Premises) causes damage however arising to the Premises, property or services or damage, injury or death to that of any other person, no matter how caused, I will be liable on a full replacement and indemnity basis to that person and Bronze Bar Pty Ltd for any loss, damage, death, repair, replacement or compensation costs (including legal costs).

I also acknowledge and agree that where liability to Bronze Bar AU Pty Ltd cannot be excluded by law, the liability of Bronze Bar Au Pty Ltd will be limited to refunding any Membership Fees paid by the Customer and if any damages are not excluded by law, under no circumstances will any damages payable by Bronze Bar Au Pty Ltd including any indirect, remote, third party, special or consequential loss or damage.

By accessing the Bronze Bar tanning room(s) and utilising the tanning machines, the recipient agrees to the BRONZE BAR AU Pty Ltd Waiver, Release and Indemnity as noted above.